Website Legal Documents

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These Terms & Conditions explain how we provide our services. By booking or using our services you agree to these terms.

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Welcome to One Step – Bespoke Assistance for You.

These Terms & Conditions explain how we provide our services. By booking or using our services you agree to these terms.

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Our Services

One Step provides personalised, non-medical home support services including (where agreed):

• Companionship

• Shopping

• Household assistance

• Meal preparation

• Appointment accompaniment

• Technology assistance

• Dog walking

• Prescription collection

• General everyday support

Services are individually agreed before work begins.

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What We Do Not Provide

One Step is not a regulated care provider.

We do not provide:

• Personal care

• Washing or bathing

• Administration of medication

• Nursing care

• Medical treatment

• Financial advice

• Legal advice

Where a client's needs change, we may recommend alternative specialist services.

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Booking

Appointments may be arranged:

• Telephone

• Email

• Website

• In person

Regular visits can be scheduled weekly or as agreed.

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Cancellation Policy

We understand plans change.

 

More than 24 hours notice

No charge.

 

Less than 24 hours notice

50% of the booked visit may be charged.

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Same-day cancellation

The full visit fee may be payable.

 

One Step Cancellation

If we ever need to cancel due to illness or unforeseen circumstances we will:

• contact you as soon as possible

• rearrange where practical

• never charge for cancelled visits.

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Payments

Payment is due:

• On the day of service

or

• Weekly

or

• Monthly

(as agreed).

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Payment methods:

• Bank Transfer

• Cash

• Card

Late payments may incur reasonable administration charges.

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Client Responsibilities

Clients agree to:

Provide accurate information

Inform us of any risks within the property

Advise us of pets

Provide safe access

Treat staff respectfully.

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Health & Safety

We reserve the right to leave a property where:

• abuse occurs

• aggressive behaviour occurs

• illegal activity is present

• conditions are unsafe.

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Limitation of Liability

Whilst every care is taken, One Step cannot accept liability for:

Indirect loss

Loss resulting from inaccurate information supplied by clients

Events beyond our reasonable control.

Nothing limits liability where required by law.

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Complaints

We take concerns seriously.

If you're unhappy with any aspect of our service please contact Sarah directly.

We will:

acknowledge your complaint

investigate promptly

respond fairly

work towards a satisfactory outcome.

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Governing Law

These Terms are governed by the laws of England and Wales.

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2. Privacy Policy (GDPR)

Include:

✔ Who you are

✔ What information you collect

• Name

• Address

• Telephone

• Email

• Emergency contact

• Relevant information needed to provide services

 

Why you collect it

To:

Provide services

Respond to enquiries

Arrange appointments

Maintain records

Meet legal obligations.

 

Legal Basis

Legitimate Interests

Contract

Legal Obligation

Consent (where required).

 

Data Storage

Data is stored securely.

Only authorised persons have access.

We never sell personal information.

 

Data Retention

Retained only as long as necessary.

Deleted securely afterwards.

 

Your Rights

Right to:

Access

Correct

Erase

Restrict

Object

Data portability

Complaint to the Information Commissioner's Office (ICO).

 

3. Cookie Policy

Explain:

Essential cookies

Analytics cookies

Marketing cookies (if ever used)

Users can change preferences.

 

4. Disclaimer

One Step provides practical home assistance.

Information on this website is general guidance only.

Nothing on this website should be considered:

Medical advice

Legal advice

Financial advice.

Where professional advice is needed, clients should consult an appropriate professional.

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5. Safeguarding Statement

This builds trust.

Example:

At One Step we believe everyone deserves to feel safe, respected and valued. We are committed to safeguarding vulnerable adults and will always act appropriately if we have concerns regarding someone's wellbeing.

 

6. Equality & Diversity Statement

A simple page.

Everyone is welcome.

We treat all clients fairly regardless of:

Age

Disability

Race

Religion

Gender

Sexual orientation

Marital status.

 

7. Accessibility Statement

State:

Website designed to be easy to read.

Large fonts.

Clear colours.

Keyboard accessibility where possible.

Invite users to contact you if they experience difficulties.

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8. DBS Statement

Sarah Woods holds an enhanced DBS certificate for additional reassurance.

 

9. Insurance

A simple reassurance section.

Example:

✔ Fully insured

✔ Public Liability Insurance

✔ Professional Indemnity Insurance (if applicable)

 

10. Contact Information

Include:

Business name

Telephone

Email

Business address (or registered correspondence address if preferred)

Business hours

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